Right now
When someone has died
Call us first. Any hour, any day.
(231) 555-0136A person answers — usually Margaret. Not a service, not a menu.
What happens next
- You call, we listen. We will ask where your person is, and whether you are ready for us to come. There is no rush. If you want another hour with them, take it — we will come when you say.
- We come to you. Home, hospital, hospice — anywhere in the county, day or night. We bring your person into our care gently, and we treat the house like a house, not a scene.
- We sit down together — tomorrow is fine. At the funeral home, or at your kitchen table. We sort what has to be decided now from what can wait, and we put every cost on paper before you say yes to anything.
- We carry the paperwork. Death certificates, Social Security, veterans benefits, insurance notifications, the obituary — we handle them with you, so the phone calls that can hurt get made by someone steady.
If the death was expected
If your person was with hospice, call the hospice nurse first — they will confirm the death and then call us, or you can. Nothing else is required of you tonight.
If the death was unexpected
Call 911 first. The medical examiner may need to be involved before we can bring your person into our care — we will coordinate all of it, and we will tell you honestly what the steps are and how long each one takes.
What you don’t need to decide tonight
Burial or cremation. The service. The casket or urn. The obituary’s words. Flowers. Who speaks. None of it is tonight’s work. Tonight is only: call us, and let us take the weight that can be taken.
When you come to see us, bring what’s easy
A photo you love. Their full legal name and birth date if you know it offhand. Veteran discharge papers (DD-214) if they served, whenever you find them. Everything else can follow later — we will make the list together, and nothing falls through.